Pylons - AI Agent Infrastructure

Last Updated: January 31, 2026

Pylons, LLC ("Pylons," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent infrastructure platform and related services (collectively, the "Services").

By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect information in the following categories:

1.1 Information You Provide

Account Information: Name, email address, company name, job title, phone number, and password when you create an account
Billing Information: Payment card details, billing address, and tax identification numbers (processed by our payment processor)
Communications: Information you provide when contacting support, submitting feedback, or participating in surveys
AI Agent Data: Configurations, prompts, training data, and other content you upload to create and manage AI agents

1.2 Information Collected Automatically

Usage Data: Pages visited, features used, actions taken, time and date of visits, and session duration
Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution
Log Data: Server logs, error reports, and performance metrics
Location Data: Approximate location based on IP address

1.3 Information from Third Parties

Authentication Providers: If you sign in via third-party services (Google, GitHub), we receive profile information they share
Business Partners: Information from partners for account verification or fraud prevention
Public Sources: Publicly available information to supplement our records

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Providing and Improving Services

Create and manage your account
Provide, operate, and maintain the Services
Process transactions and send billing notifications
Develop new features and improve existing functionality
Analyze usage patterns and optimize performance

2.2 Communications

Send service-related notifications (account alerts, security updates, maintenance)
Respond to your inquiries and support requests
Send marketing communications (with your consent where required)
Deliver product updates and announcements

2.3 Security and Compliance

Detect, prevent, and investigate fraud, abuse, and security incidents
Enforce our Terms of Service and Acceptable Use Policy
Comply with legal obligations and respond to lawful requests
Protect the rights and safety of Pylons, our users, and third parties

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including cloud hosting, payment processing, email delivery, analytics, and customer support. These providers are contractually bound to use your information only to provide services to us.

3.2 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request. We may also disclose information to enforce our Terms, protect our rights, or ensure the safety of our users or the public.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and any choices you may have.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. AI Agent Data Handling

Given the nature of our Services, we handle AI-related data with special care:

4.1 Customer Data Processing

Data you process through AI agents ("Customer Data") remains your property
We process Customer Data solely to provide the Services
We do not use Customer Data to train our own AI models
We do not access Customer Data except as necessary to provide support, investigate issues, or as required by law

4.2 AI Agent Outputs

Outputs generated by your AI agents are considered Customer Data and are treated accordingly. We may retain logs for debugging and service improvement, but these are processed in accordance with our data protection measures.

4.3 Data Isolation

Your AI agents and associated data are logically isolated from other customers. We implement technical and organizational measures to prevent unauthorized access or data leakage between customers.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.1 Retention Periods

Account Information: Retained while your account is active and for up to 30 days after deletion
Customer Data: Retained while your account is active; deleted within 30 days of account termination
Billing Records: Retained for 7 years for legal and tax compliance
Logs and Analytics: Retained for up to 12 months
Support Communications: Retained for up to 3 years

5.2 Deletion

When data is no longer needed, we securely delete or anonymize it. Some information may be retained in backups for a limited period before permanent deletion.

6. Data Security

We implement comprehensive security measures to protect your information:

6.1 Technical Measures

Encryption in transit (TLS 1.2+) and at rest (AES-256)
Regular security assessments and penetration testing
Intrusion detection and prevention systems
Access controls and multi-factor authentication
Regular security patching and updates

6.2 Organizational Measures

Employee security training and confidentiality agreements
Role-based access controls and least privilege principles
Incident response and breach notification procedures
Regular security audits and compliance reviews

Despite our efforts, no security system is impenetrable. We cannot guarantee absolute security but will promptly notify affected users of any security breach as required by law.

7. International Data Transfers

Pylons is based in the United States, and your information may be processed and stored in the United States or other countries where our service providers operate.

When we transfer data internationally, we implement appropriate safeguards, including Standard Contractual Clauses approved by relevant authorities, data processing agreements with sub-processors, and technical and organizational security measures.

By using the Services, you consent to the transfer of your information to the United States and other jurisdictions as described in this policy.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

Request access to your personal information and receive a copy in a portable format.

8.2 Correction

Request correction of inaccurate or incomplete information.

8.3 Deletion

Request deletion of your personal information, subject to legal and contractual retention requirements.

8.4 Restriction

Request restriction of processing in certain circumstances.

8.5 Objection

Object to processing based on legitimate interests or for direct marketing purposes.

8.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at info@pylons.io. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

9.1 Types of Cookies

Essential Cookies: Required for the Services to function (authentication, security)
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand how you use the Services (Google Analytics)
Marketing Cookies: Used to deliver relevant advertisements (with consent)

9.2 Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

10. Third-Party Services

The Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access.

We are not responsible for the privacy practices of third parties. Your use of third-party services is at your own risk.

11. Children's Privacy

The Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.

If you believe we have inadvertently collected information from a child, please contact us at info@pylons.io.

12. Regional Privacy Rights

Depending on your location, you may have additional rights under local privacy laws:

12.1 California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

Right to know what personal information is collected and how it is used
Right to delete personal information
Right to opt-out of the sale or sharing of personal information (we do not sell personal information)
Right to non-discrimination for exercising privacy rights
Right to correct inaccurate personal information
Right to limit use of sensitive personal information

To exercise these rights, contact us at info@pylons.io.

12.2 European Economic Area (GDPR)

If you are in the EEA, UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

Our legal bases for processing include: performance of contract, legitimate interests, consent, and legal obligations.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you via email or in-app notification for significant changes
Post the updated policy on our website

Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Pylons, LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: info@pylons.io
Website: pylons.io

We will respond to your inquiry within 30 days or as required by applicable law.

Appendix: Sub-Processor List

We use the following categories of sub-processors to deliver our Services:

Category	Purpose	Location
Cloud Infrastructure	Hosting and compute resources	United States
Payment Processing	Billing and payments	United States
Email Services (Resend)	Transactional and marketing emails	United States
Analytics (Google Analytics)	Usage analytics and reporting	United States
Customer Support	Help desk and support tickets	United States
Authentication	User identity management	United States

All sub-processors are bound by data processing agreements that require them to protect your information in accordance with applicable law and this Privacy Policy.

Privacy Policy